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Get help through the right channel — chat, email, phone or your dedicated Customer Success Manager, with SLAs that match your tier.
24×7 P1 supportIn-app chatNamed CSMs
In-app Chat
Reach support from any Sentinel screen — with automatic context capture.
Email Support
Write to support@sentinelfort.com for non-urgent requests and follow-ups.
Phone & On-call
Priority phone support with on-call rotations for enterprise customers.
Escalations
Clear escalation paths to engineering and product leadership when needed.
SLAs
Tiered response and resolution SLAs by severity, published in your contract.
Trust & Uptime
Realtime status, incident notifications and post-mortems on record.
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